Frequently Asked Questions

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  • Do you always get a mentor when you receive a loan from Qredits?

    Mentoring is strongly advised when taking out a loan. The purpose of the business mentor is to help you to make a success of your business.

  • Why does Qredits provide mentoring and guidance to entrepreneurs?

    Mentoring entrepreneurs is, in addition to the provision of Microcredits, an important part of the service of Qredits. Through the commitment of the mentors, entrepreneurs receive personal attention and guidance to increase the success rate of their business.

  • When can I get a mentor from Qredits?

    Qredits offers mentors to new and existing entrepreneurs who have received a Qredits loan.

  • Can I get a mentor if I have not received a Microcredit from Qredits?

    No, only businesses that apply for microcredit or have been provided for loan from Qredits are entitled to a personal mentor.

  • What can a Qredits mentor do for me?

    Our mentors voluntarily share their knowledge, experience and network. Through practical advice they help entrepreneurs grow their business.

  • Who are the mentors of Qredits?

    The mentors at Qredits are successful (former) - entrepreneurs and professionals from various industries and organizations. All our mentors have an affinity with entrepreneurship and want to voluntarily use their knowledge and experience to help you continue with the issues you do not immediately have an answer to.

  • What does Qredits mentoring look like?

    The mentoring session starts with an interview where you come to an agreement with the mentor about the frequency and nature of the mentoring sessions and who will take the initiative in these matters.  At the same time, the objective of the mentoring sessions will be laid down in writing (when are the sessions considered successful). To complete the process an evaluation will determine whether the objective has been achieved. Also your experiences as an entrepreneur with the mentor will be discussed. The mentoring process has a duration of twelve months and includes at least twelve interviews.

  • Where can I lodge a complaint about my mentoring?

    If you're dissatisfied with your mentoring, you can report this to the Qredits Mentoring Department by filling out a complaints form.

  • Which terms and conditions are applicable?

    Our general conditions are applicable to all Qredits purchases.

  • Is it possible to first have an interview with a Qredits mentor?

    No, unfortunately it is not possible to meet with a Qredits mentor prior to the mentoring sessions.

    Qredits takes great care and pay keen attention to the selection and quality of the mentors. We ask the mentors to submit a clear and complete mentor profile so that you can make a good choice when selecting a mentor.

    The process is designed in such a way that you can select a mentor on your own. Practice shows that because you select your own mentor, there are hardly any miss-matches between entrepreneurs and mentors. If there is still no click with the mentor then you can contact the Mentoring department via email, You will receive one opportunity only to choose another mentor from the Mentoring Pool.

  • Can I extend my mentoring?

    When the period of the mentoring has expired, it is possible to extend your mentoring process with your current mentor. Please contact your business advisor.

  • I have not received an answer to my question, what now?

    If your question is not in the list with FAQ, please contact the Qredits office in Aruba. You can also send an email to

Frequently Asked Questions